BSBCUS401B Coordinate implementation of customer service strategies

This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.

At the end of this unit you will be able to:-

• Advise on customer service needs
• Support implementation of customer service strategies
• Evaluate and report on customer service

This unit provides 12 points of CPD (Continuing Professional Development).

 

Course Cost: 145.00

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