CPPDSM3019B Communicate with clients as part of agency operations
(NSW CPPDSM3019B)

CPPDSM3019B Communicate with clients as part of agency operations

This unit of competency specifies the outcomes required to interact and build relationships with clients as part of agency operations. It includes developing rapport with clients, handling initial client enquiries, establishing and maintaining a client database and dealing with client complaints and problems. 

At the end of this unit you will be able to:-

  • Establish rapport with clients
  • Handle initial client enquiries.
  • Maintain and use client database
  • Deal with client complaints and problems.

 This unit provides 12 points of CPD (Continuing Professional Development).

Course Cost: $145.00

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